Version PP-001-v1.0-draft. Draft, pending review by Colombian legal counsel specializing in data protection.
Cartagena Residences is responsible for the personal data described in this policy, within the meaning of Colombian Law 1581 of 2012 and Decree 1377 of 2013 (the "Habeas Data" framework).
Email delivery is handled by our email provider so booking and account messages actually reach your inbox. Once online payment is available, your payment details will be handled directly by our payment processor and will not be stored on this site. Pages on this site load Google Fonts and an embedded Google Map, both served directly from Google, which may receive your IP address when those load, under Google's own privacy policy. We do not sell personal data, and do not share it with anyone else.
Booking and guest records are kept for up to five years after checkout, to meet accounting, tax, and consumer-protection obligations under Colombian law, and are then deleted or anonymized. Newsletter email addresses are kept until you unsubscribe.
Under Colombian data protection law, you may request access to, correction of, or deletion of your personal data, and may revoke your consent at any time, by contacting us using the details below. We will respond to any such request within the timeframes set by Colombian law.
We use reasonable technical and organizational measures (including HTTPS and restricted administrative access) to protect your data, though no system can be guaranteed 100% secure.
This site is not directed at minors, and bookings must be made by an adult.
We may update this policy from time to time; the version number above will change when we do.
Cartagena Residences, NIT 700182290, KR 1 # 11 Murano Elite, Bocagrande, Cartagena, 130001, Colombia. Support/PQRS: admin@cartagenaresidences.com, (+57) 315 399 7347, Monday to Sunday, 8:00 AM to 8:00 PM (Colombia time).