Petitions, complaints, claims, and suggestions.
Reach us directly for anything about an existing or prospective booking, or to submit a petition, complaint, claim, or suggestion (PQRS) about our service:
We reply within the hour — every day, 8am–8pm (Colombia time).
We aim to respond to any petition, complaint, claim, or suggestion within 15 business days, in line with Colombian consumer-protection standards. If your message concerns an existing booking, please include the dates and the name the booking was made under so we can find it quickly.
To check the status of a booking or cancel it yourself, use the link sent in your booking emails, or look it up here: Manage your booking.
Cartagena Residences, NIT 700182290, KR 1 # 11 Murano Elite, Bocagrande, Cartagena, 130001, Colombia.