Everything guests usually ask before booking. Anything else, just contact us — we reply within the hour.
Yes - we've been hosting on Airbnb for 9 years as a Superhost, our apartments are rated 4.93 across 370+ reviews, and they carry Airbnb's Guest favorite badge. Every apartment page links to its public Airbnb listing so you can verify everything independently.
Pick your dates and number of guests on any apartment page, then press Book. You'll receive a confirmation email with links to manage or cancel your booking at any time - no account needed.
The total shown at booking is what you pay for the stay: the apartment, Wi-Fi, air conditioning, and access to the building's pool and common areas. The only possible extra is a small building registration fee (20,000 COP per guest) at some buildings, always stated on the apartment page before you book.
After we confirm your booking you'll receive a secure online payment link. We never ask for wire transfers or bank deposits, and card details are handled only by the payment provider - never by us.
Yes. Cancellation is free up to 24 hours after booking. After that you get a 100% refund until 14 days before check-in, and 50% until 7 days before check-in. You can cancel yourself from the link in your confirmation email.
Check-in is from 3:00 PM and check-out by 11:00 AM. All apartments have smartlock self check-in, so you can arrive at any hour - your access code and instructions arrive after your booking is confirmed.
All of our buildings have 24-hour security and secure access. Each apartment page shows the neighborhood (Bocagrande and El Cabrero) and an approximate location before you book.
Call or message us any day between 8am and 8pm (Colombia time) - we reply within the hour. For anything about an existing booking, you can also use the manage links in your confirmation email.